Man with Van East Finchley Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van East Finchley provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, firm or company booking or using our services.
We, us, our means the operator of Man with Van East Finchley providing removal and related services.
Services means any removal, collection, delivery, loading, unloading, packing, unpacking or related services we agree to provide.
Goods means all items, packages, furniture, personal effects and any other property in respect of which we provide the Services.
Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
We provide man and van removal services, including local and regional moves, small and medium household removals, office moves, single-item and multi-item collections and deliveries, and related transport and handling services.
The exact Services to be provided will be agreed at the time of booking and confirmed in writing where applicable. Any additional Services requested on the day will be subject to availability and may incur additional charges.
3. Booking Process
3.1 You may request a quotation by providing accurate details of your requirements, including collection and delivery addresses, access details, approximate inventory, special items, and preferred dates and times.
3.2 Quotations are based on the information you provide and are not binding if the actual work differs from the information supplied. We reserve the right to adjust the price if additional time, distance, labour, or services are required.
3.3 A booking is only confirmed when we have accepted your request for Services and you have accepted our quoted price and relevant terms. In some cases, a deposit may be required to secure the booking.
3.4 It is your responsibility to check the details of the booking confirmation and notify us immediately of any errors or changes required. We are not liable for delays or additional costs arising from incorrect or incomplete information.
4. Access, Parking and Preparation
4.1 You are responsible for ensuring suitable access to the collection and delivery addresses. This includes informing us of restricted access, narrow streets, low bridges, parking restrictions, stairs, lift access or any other factors that may affect the Services.
4.2 You are responsible for arranging any necessary parking permits or authorisations. Any parking charges, fines or penalties incurred as a result of inadequate parking arrangements will be added to your final invoice.
4.3 You must ensure that Goods are properly packed and ready for transport by the agreed start time, unless packing services have been expressly included in the booking.
4.4 You must remove, disconnect or secure any fixtures, fittings, appliances, or equipment prior to our arrival, unless we have agreed in advance to undertake such work.
5. Client Responsibilities
5.1 You warrant that you are the owner of the Goods or have full authority from the owner to enter into this agreement in respect of the Goods.
5.2 You must not ask our staff to undertake any illegal or unsafe activities, or to move any Goods that may cause damage to property, vehicles or pose a risk to health and safety.
5.3 You must not include in the Goods any items that are prohibited, including but not limited to hazardous materials, flammable or explosive substances, illegal goods, stolen property, perishable goods requiring controlled conditions, or waste materials contrary to waste regulations.
5.4 You must ensure that all valuables, such as money, jewellery, important documents, and personal electronics, are kept with you and not packed with ordinary Goods unless we have expressly agreed in writing to carry such items.
6. Payments and Charges
6.1 Our charges may be based on hourly rates, fixed-price quotations, or a combination of both, as confirmed at the time of booking.
6.2 Unless otherwise agreed in writing, payment is due on completion of the Services on the same day. We reserve the right to require full or partial payment in advance, particularly for larger moves or long-distance work.
6.3 You agree to pay any additional charges arising from:
a. Delays beyond our control, including waiting time caused by your actions or the actions of third parties.
b. Additional Goods, services or labour requirements not disclosed at the time of booking.
c. Parking charges, tolls, congestion charges or access fees incurred in performing the Services.
6.4 If payment is not made when due, we may charge interest on outstanding amounts at the statutory rate and may withhold delivery or retain Goods until full payment is received.
7. Cancellations and Amendments
7.1 You may cancel or amend a booking by providing notice in writing or by another agreed method of communication. The effective date of cancellation is the date we receive your notice.
7.2 We may apply the following cancellation charges:
a. More than 7 Working Days before the scheduled service date: no cancellation fee.
b. Between 2 and 7 Working Days before the scheduled service date: up to 50 percent of the quoted price.
c. Less than 2 Working Days before the scheduled service date, or failure to be available at the agreed time and location: up to 100 percent of the quoted price.
7.3 If you amend the booking details, such as date, time, addresses or scope of work, we will make reasonable efforts to accommodate the changes but cannot guarantee availability. Changes may result in revised pricing.
7.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our control, including vehicle breakdown, severe weather, illness, accidents, or other events affecting safety or feasibility. In such cases, our liability is limited to refunding any deposit or prepayment received for the affected booking.
8. Our Liability
8.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods or property arising from our negligence shall be limited as set out in this section.
8.2 You must notify us in writing of any visible damage or loss as soon as reasonably practicable and in any event within 48 hours of completion of the Services. For non-visible damage, you must notify us in writing within 7 days of becoming aware of the damage and provide reasonable evidence.
8.3 Our liability for loss or damage to Goods is limited to a reasonable estimate of the cost of repair or replacement, taking into account age, condition and market value, and subject to any specific limits agreed in writing.
8.4 We are not liable for:
a. Damage to items that were already defective, worn, insecure, or not suitable for transport.
b. Damage resulting from inadequate packing by you or a third party, unless we provided the packing services.
c. Loss of data, software, or digital content.
d. Indirect, consequential or purely economic losses, including loss of profit, loss of business, or loss of opportunity.
e. Damage to property or premises where reasonable care has been taken and the damage arises from the inherent difficulty of moving large or heavy items in confined or awkward spaces.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
9. Insurance
9.1 We maintain insurance coverage appropriate for a man and van removal service. Details of cover are available on request.
9.2 It is your responsibility to ensure that the level and scope of any insurance we hold are sufficient for your needs. We recommend that you arrange additional insurance for high-value or particularly fragile items where necessary.
10. Delays and Events Beyond Our Control
10.1 While we aim to arrive and complete the Services within the scheduled time, all times are estimates. We are not liable for delays caused by traffic, weather, roadworks, accidents, unforeseen access issues, or other circumstances beyond our reasonable control.
10.2 If an event beyond our control occurs that prevents or significantly hinders us from performing the Services, we may suspend or cancel the Services on reasonable notice. In such cases, our liability will be limited to a refund of any sums paid for Services not yet provided.
11. Waste and Recycling Regulations
11.1 We operate in accordance with applicable UK waste management and environmental regulations. We are not a general waste disposal company and will only remove waste items when this has been expressly agreed in advance.
11.2 You must not present for collection any hazardous, clinical, or controlled waste, nor any items that we are not legally permitted to transport or dispose of.
11.3 Where we agree to remove items for disposal, we will use authorised waste transfer or recycling facilities. Additional charges may apply for waste handling, transfer, or disposal.
11.4 Fly-tipping or unauthorised disposal of waste is illegal. We will not deposit Goods or waste at any location that is not an authorised site or agreed delivery address.
12. Complaints and Dispute Resolution
12.1 If you have a complaint about our Services, you should notify us as soon as possible, providing full details of the issue and any supporting evidence.
12.2 We will investigate complaints promptly and aim to resolve them within a reasonable timeframe. You agree to cooperate with us in good faith during any investigation.
12.3 If a dispute cannot be resolved informally, either party may pursue their rights through the courts of England and Wales as set out in the governing law clause.
13. Data Protection and Privacy
13.1 We collect and process personal data only to the extent necessary to manage bookings, provide the Services, handle payments, and comply with legal obligations.
13.2 Your personal information will be handled in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.
14. Termination
14.1 We may terminate or suspend the provision of Services immediately if:
a. You fail to pay any amount due when required.
b. You are in material breach of these Terms and Conditions.
c. We reasonably believe that providing the Services would be unsafe, illegal or otherwise inappropriate.
14.2 Termination does not affect any rights or obligations that have already accrued at the date of termination, including our right to payment for Services provided.
15. Changes to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
15.2 Continued use of our Services after any changes have been communicated will constitute acceptance of the updated Terms and Conditions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations, provided this does not reduce the level of service you receive.
By proceeding with a booking or using our Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
