Man with Van East Finchley Privacy Policy
This Privacy Policy explains how Man with Van East Finchley collects, uses, stores, and protects personal data relating to customers and potential customers in the East Finchley area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all services we provide to individuals and businesses in the East Finchley area.
Who We Are
Man with Van East Finchley is a removals and transport service operating in and around the East Finchley area. In relation to the personal data we collect and use, we act as the data controller. This means we determine the purposes and means of processing your personal data when you use our services or contact us about our services.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, request a quote, make a booking, or use our services:
Identification and contact details, such as your name, address, collection and delivery addresses, and general location information within the East Finchley area.
Communication details, such as your preferred contact method and the content of any messages, enquiries, or feedback you provide.
Service and booking information, such as dates and times of your move or transport job, type and size of the job, access details, special handling instructions, and any related logistical information.
Payment and billing details, such as billing address and records of payments made to us or refunds issued by us. Card details are handled by our chosen payment processors and are not stored by us where this can be avoided.
Technical and usage data, where applicable, such as basic information about how you interact with our website or online enquiry forms. This may include device and browser information and approximate location, where this is technically available and legally permitted.
How We Collect Personal Data
We collect personal data in the following ways:
When you contact us directly by phone, through online forms, or in person to request information, a quote, or to make a booking.
When you use our services, including during the process of carrying out a removal or transport job.
When you provide feedback or communicate with us about an existing or past service.
When limited technical data is collected automatically through our website or through service providers that support our website or online booking tools.
Lawful Basis for Processing
We only process your personal data when we have a lawful basis under the UK GDPR. Depending on the specific activity, we rely on one or more of the following lawful bases:
Contract: We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, managing bookings, planning and delivering removal or transport services, and issuing invoices.
Legal obligation: We may process your personal data where necessary to comply with legal obligations, such as tax, accounting, and record-keeping requirements.
Legitimate interests: We process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and interests. This includes managing our business operations, improving our services, preventing fraud and misuse, and handling queries and complaints.
Consent: In limited circumstances, we may rely on your consent, for example, for certain types of marketing communications where required by law. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide removal and transport services in the East Finchley area, including planning and carrying out your move or delivery.
To respond to enquiries, provide quotes, and manage bookings and changes to bookings.
To communicate with you about your service, including confirmations, updates, and any follow-up questions or issues.
To manage payments, invoicing, and related financial transactions.
To keep appropriate business and financial records and to comply with legal and regulatory requirements.
To manage our relationship with you, including handling complaints, queries, and feedback.
To protect the security of our business, to prevent fraud and misuse of our services, and to exercise or defend legal claims.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
In general, service and booking records, including associated personal data, are retained for a period that reflects the limitation periods for potential legal claims and the duration of our statutory record-keeping obligations. After this period, data is securely deleted or anonymised so that it can no longer be used to identify you.
Where we rely on consent for a particular type of processing, we keep the data until you withdraw your consent or until it is no longer required for the purpose for which it was collected, whichever occurs first.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with trusted third parties where this is necessary for the provision of our services or where we have a legal or legitimate interest in doing so.
We may use third party service providers who act as data processors on our behalf. These may include providers of payment processing, accounting and bookkeeping services, customer relationship tools, website and hosting services, and IT support. These processors are only permitted to use your personal data in accordance with our instructions and must provide appropriate security measures.
We may also share your data with professional advisers, such as accountants or legal advisers, where this is necessary for the purposes of receiving professional advice or managing legal matters.
In limited circumstances, we may be required to share personal data with public authorities, regulators, law enforcement, or courts where we are legally obliged to do so or where it is necessary to protect our rights or the rights of others.
International Transfers
Where any of our service providers or processors transfer or store your personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place. These measures may include ensuring that the destination country has an adequate level of data protection or that standard contractual clauses or equivalent protections are used.
Data Security
We take the security of your personal data seriously. We use technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
Access to personal data is limited to those people who need it for the purposes described in this Privacy Policy, and those individuals are subject to duties of confidentiality. We regularly review our security procedures to help ensure that your data remains protected.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data. These rights apply to all Man with Van East Finchley customers and potential customers in the East Finchley area, subject to certain legal limitations and exemptions.
Right of access: You have the right to request confirmation as to whether we process your personal data and, where we do, to request a copy of that data and information about how we use it.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
Right to data portability: Where we process your personal data on the basis of your consent or for the performance of a contract and the processing is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, including in relation to certain types of marketing.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the data protection authority if you believe that your rights have been infringed. You are encouraged to contact us first so that we can try to resolve any concerns.
Children
Our services are not directed at children, and we do not knowingly collect personal data relating to children. If you believe that we have collected personal data relating to a child, you should contact us so that we can investigate and, where appropriate, delete that data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply to all new and existing customers in the East Finchley area from the date it is published. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle your personal data.
